Return & Refund Policy – Otakique

At Otakique, customer satisfaction is our priority. We want every otaku to enjoy a safe and hassle-free shopping experience. If for any reason you are not fully satisfied with your order, we offer a 3-day return and refund policy to ensure your shopping experience remains worry-free.

1. Eligibility for Returns

You may request a return if:

• The product delivered is damaged, defective, or incorrect

• The product is unused, unworn, and in its original packaging

• The request is made within 3 days of delivery

Certain items such as customized products, limited-edition collectibles, or clearance sale items may not be eligible for returns.

2. Process for Returns

• Contact our support team at otakique@gmail.com or via phone within 3 days of delivery.

• Provide your order ID, reason for return, and supporting images (if applicable).

• Once approved, our courier partner will collect the product from your address.

3. Refunds

• Refunds will be initiated once the returned product is inspected and approved.

• For prepaid orders, the refund will be credited back to the original payment method within 5–7 business days.

• For Cash on Delivery (COD) orders, refunds will be issued through bank transfer or store credit.

4. Exchanges

If you would like to exchange a product (for size or variant issues), please raise a request within the 3-day return period.Exchanges are subject to product availability.

5. Non-Returnable Items

• Customized or personalized anime products

• Limited-edition collectibles or fragile items

• Discounted or clearance products

6. Contact Us

If you have any questions about our 3-day return and refund policy, feel free to reach out to us:
Email: otakique@gmail.com
Phone: +91 82800 71279

At Otakique, we aim to make your anime shopping experience in India safe, secure, and stress-free. Our 3-day return policy ensures that you can shop with confidence.